Terms and Conditions
The platform you are visiting is the property of FRUTOS & SEMILLAS ORIGIN NUTRITIVO, by entering, reviewing and purchasing on this platform you agree to read, inform yourself and comply with the terms and conditions of use, and you also agree to respect the privacy policies. in accordance with Colombian legislation on the subject, since the content, products and offers that you find on www.frutosysemillas.com and other enabled platforms apply only to Colombia.
Users who access the website www.frutosysemillas.com, use the WhatsApp line and/or Marketplace Service, declare that they know and accept these terms and conditions and understand that all activities carried out through said platforms They must be subject to what is established in this document.
Anyone who does not accept the terms and conditions must refrain from using or carrying out any act on the line since it is clear that these are mandatory and binding.
Requirements related to the User.
The Website, the WhatsApp line and the Marketplace Service and other services related to the platforms enabled by FRUTOS & SEMILLAS ORIGEN NUTRITIVO are offered to Users who have the legal capacity to grant legally binding contracts according to applicable legislation.
In any case, only people of legal age, duly identified with a citizenship card or immigration card, will be allowed to register and carry out purchase transactions through these platforms.
Intellectual and Industrial Property Rights.
The information, documents (images, videos, tools, graphics and others), brands, names, logos and other material found on this website, on the WhatsApp line and the Marketplace Service are protected in accordance with the provisions of the legislation. Colombian and international on copyright, intellectual and industrial property; Therefore, its use is exclusively limited to personal review, purchase and consultation purposes.
Thus, unauthorized use that violates Colombian laws, through its sale, distribution, copy, modification or adaptation or any other prohibited conduct, will be sanctioned in accordance with the provisions of the applicable regulations.
Thus, it cannot be understood from the fact that the content found on the platforms enabled and used by FRUTOS & SEMILLAS ORIGEN NUTRITIVO is published, that some type of license to use the brand, copyright or intellectual property is granted. to those who visit, consult or make purchases through this website.
Authorized use.
The platforms used (website, WhatsApp line and Marketplace Service) may be used to review, purchase and consult products that FRUTOS & SEMILLAS ORIGIN NUTRITIVO will have available for delivery to users, as well as information on the uses and characteristics of the products. products and services offered, which are designed solely for the user's informational purposes.
Prohibited uses.
The information published and provided through our website, WhatsApp line and/or Marketplace Service may not be subject to commercialization, distribution, copy or modification.
Access to accounts or confidential information of users is not authorized, as is the violation of the network and/or servers or any other act that threatens the security of the transactions and the platforms mentioned here.
The information that the user registers must be true and complete; Any act of identity theft and/or incorrect information that does not correspond to the natural or legal person who uses the platforms (website, WhatsApp line and/or Marketplace Service) is prohibited.
The user may not copy, modify, reproduce, delete, distribute, download, store, transmit, sell, resell, publish, reverse the creation process or create derivative products from the Content, except with regard to the material sent by the own User and that is his property, or if authorized by the applicable intellectual property laws, nor contravene, or attempt to contravene, the security measures related to the website, WhatsApp line and/or Marketplace Service.
User information and Authorization for the processing of personal data.
Any User who wishes to use the website must, through the contact section and/or through a WhatsApp message, provide their personal information in an exact, precise and true manner, as well as accept the terms and conditions of the line and authorize the processing of your personal data; Users will be responsible for the veracity of the information provided.
The information you must provide is: Names and surnames, ID number, delivery address, city, telephone number, e-mail.
The User authorizes FRUTOS & SEMILLAS ORIGIN NUTRITIVE, the processing of personal data obtained in the course of using the line, with the purpose of providing a comprehensive service for order management: operational, logistical, billing, among others. .
The personal data that Users provide on the website, or through a WhatsApp message, may not be used for purposes other than those authorized by the user themselves.
The User is informed that, as the owner of personal data, he or she has the following rights:
Know, update and rectify your personal data against FRUTOS & SEMILLAS ORIGIN NUTRICIO and sellers.
Be informed by FRUTOS & SEMILLAS ORIGIN NUTRITIVE or Sellers, upon request, regarding the use that has been given to your personal data.
After complaining or consulting with FRUITS & SEEDS ORIGIN NUTRITIVE, submit complaints to the Superintendence of Industry and Commerce for violations of the applicable legal regulations.
Revoke the authorization and/or request the deletion of the data when the processing does not respect constitutional and legal principles, rights and guarantees.
Free access to your personal data that has been processed.
FRUITS & SEEDS ORIGIN NUTRITIVE reserve the right to study the purchase request submitted by the User and will have the power to verify the data communicated by each of them. If any inconsistency is found in the User's information or if the User fails to notify any change, FRUTOS & SEMILLAS ORIGEN NUTRITIVE may proceed to request the correction of the information provided.
In the event that FRUITS & SEEDS ORIGIN NUTRITIVE detects any type of fraud, the Company may proceed to cancel the order if any has been made. If the User has any outstanding amount, it must be paid in full before proceeding with closing the account.
The information provided is confidential. This information will be for the exclusive use of FRUTOS & SEMILLAS ORIGIN NUTRITIVO and will not be revealed to third parties, except for the information required by the payment platform for the purposes of processing electronic payment transactions.
Seeking security in transactions, users are expressly prohibited from sharing their password or password with third parties; since said information is for the exclusive use of the user and cannot be used for unauthorized purposes.
Additional information included by Users.
The data referred to in these terms and conditions will have the purpose of validating purchase orders, improving the information and marketing of the products and services provided by the companies. In addition to this, the buyer of a product will have the possibility of including comments or reviews of the item, to do so they must identify themselves.
FRUITS & SEEDS ORIGIN NUTRITIVE is not responsible for the content, objectivity or expressions used by users in said comments, without prejudice to the fact that they may be removed from the page if they are offensive, degrading or discriminatory.
User rights.
The user will enjoy all the rights recognized by Colombian legislation on Consumer Protection and Protection of Personal Data, for this reason, they may file their requests, complaints, claims and suggestions (PQRS) through the different communication tools and mechanisms. established by on the website.
General and Contractual Provisions.
At FRUTOS & SEMILLAS ORIGIN NUTRITIVE we try and do our best to ensure that access to any of our platforms is safe and your personal information is protected; In any case, we cannot be held responsible for viruses, delays in operation or transmission, technological errors, manipulation by unauthorized third parties, any event of technological invasion or manipulation or any other error in the operation of the website, the WhatsApp line and the Marketplace Service.
Consequently, every transaction is subject to subsequent verification by our Company and confirmation by the user, and is subject to a resolutory condition when any of the aforementioned situations arise.
Remember that only those people who have full legal capacity to do so may contract through the platforms enabled for this purpose.
Likewise, eventually the platforms related here (website, WhatsApp line and/or Marketplace Service) may present involuntary errors. If you detect them, we would appreciate it if you put our knowledge to them by writing through our service channels arranged for such. end telephone line: (604) 604 99 42, WhatsApp line: +57 304 104 72 21 and E-mail: contacto@frutosysemillas.com.
Perfection of the Contract.
The products and prices included on this page are aimed at the general public as undetermined persons and therefore confirmation and acceptance on our part of your purchase order and the payment made will always be necessary, at which time the corresponding invoice will be issued and The sales contract between the user and FRUITS & SEEDS ORIGIN NUTRITIVE will be deemed perfected. The user accordingly authorizes.
In this order of ideas, FRUITS & SEEDS ORIGIN NUTRITIVE will be obliged to deliver the product purchased through any of the enabled platforms, once the user makes the successful payment for the products and it is confirmed, the value of the product is totaled. the purchase with transportation costs and the approximate delivery date is reported.
NUTRITIOUS ORIGIN FRUITS & SEEDS through its platforms will restrict the sale and dispatch of orders to cities where it does not have a territorial presence. Therefore, FRUITS & SEEDS ORIGIN NUTRITIVE may refuse to accept orders that must be delivered outside the coverage area or Colombian territory.
Payment methods.
The only means of payment enabled for the purchase through the line is bank transfer to the Bancolombia savings account, which will be announced through the chosen Line once the User communicates through said means.
Although the platforms enabled for the purchase and acquisition of products have secure and reliable connections for carrying out electronic transactions, FRUITS & SEEDS ORIGIN NUTRITIVO is exempt from liability for any damage that may be generated due to any failure in operations or communications from the financial entities issuing the cards and/or accounts valid to make payments.
Payment conditions.
The amount to be paid for each product purchased will be the current price on the line at the time of purchase. The User must make the bank transfer to the account that FRUITS & SEEDS ORIGIN NUTRITIVE indicates through the Line and send the receipt itself. In no case will the Company be responsible for failures that occur in communications from banking entities, nor for damages caused to the User due to an action or omission on the part of said entities due to the aforementioned failures.
Once the payment is made and the User sends the payment receipt to La LĂnea, FRUITS & SEEDS ORIGIN NUTRITIVE will validate the payment the next business day after sending the payment receipt. After the payment is verified by FRUITS & SEEDS ORIGIN NUTRITIVE, the sale will be accepted.
Shipping charges and taxes.
The client must assume the transportation costs of the purchased products and the payment of any taxes that may arise due to their purchase; In any case, the value of the transportation will be informed at the time of generating the purchase order, clarifying that said charge may vary depending on the city where the shipment must be made and will be definitively informed through the chosen platform the acceptance of the purchase order and notification of successful payment.
Delivery promise.
The general promise of delivery of a product purchased through the enabled platforms will be five (5) days, which will begin to be counted from the day following acceptance of the purchase order. However, in the event of unforeseen circumstances, beyond the control of FRUTOS & SEMILLAS ORIGIN NUTRITIVE and irresistible, delays in deliveries occur, such circumstances will be informed by telephone or electronically to the buyer.
Now, in the e-mail that confirms the acceptance of the purchase order and successful payment of the products, the estimated delivery time will be informed, although this may not exceed thirty (30) days.
The sale will be subject to inventory availability, if when the product is listed there is no availability of the same, NUTRITIOUS ORIGIN FRUITS & SEEDS will contact the customer to resolve the situation.
Shipping times and policies.
NUTRITIOUS ORIGIN FRUITS & SEEDS does not commit to specific delivery times. The order will arrive at the place of residence according to the assigned date, between 7:00 a.m. and 8:00 p.m. Monday to Sunday.
The products will be delivered to the address indicated by the user along with the purchase receipt and/or invoice. In the case of closed complexes or horizontal properties where entry is not allowed, it will be delivered to the goal; In the case of pedestrian paths, it will be left as far as it can enter.
In the event that the buyer's home is visited and the order was not delivered because he or his authorized representative was not present, the new shipment may be rescheduled, after telephone communication with the buyer to notify the news and coordinate the new delivery. .
Payment Reversal.
The User may request that the payment for a purchased product be reversed if: i) the client was subject to fraud, ii) the payment corresponds to an operation not requested by the client, iii) the purchased product was not received or does not correspond to the requested, iv) does not comply with the inherent characteristics or v) the product delivered is defective.
In the event that the user has requested the reversal of the payment and bad faith is determined on his part, the transaction claimed will be definitively charged to the User and the Superintendence of Industry and Commerce may impose sanctions of up to fifty (50) current legal monthly minimum wages. .
To request a reversal of the payment, the User must file a complaint with The Company within five (5) business days following the date on which they became aware of the fraud, the unsolicited operation or the problem with the purchased product. . The above must be done through the service channels provided for this purpose, telephone line: (604) 604 99 42, WhatsApp line: +57 304 104 72 21 and E-mail: contacto@frutosysemillas.com.
In the event that the User who desires the reversal of the payment is not the same owner of the payment instrument, the request to the issuer must be presented by the owner of the financial product.
Within the same period of five (5) business days, the User must indicate to The Company that the good subject to reversion will be at its disposal at the address where the order was delivered, thus The User will return the product and The Company must collect it. The product subject to reversion must be in the same condition in which it was received. Once the complaint is submitted to The Company and the reversal request is submitted to the issuer of the payment instrument, they will have a period of fifteen (15) business days to make the reversal effective.
Promotions and discounts
All promotions, discounts and offers published on our website are directed exclusively to our end customers and do not apply to authorized distributors. If a specific promotion does apply to distributors, it will be clearly specified in the promotion piece.
Return Policy.
Products must be in salable condition (unused, fresh, in original packaging).
FRUITS & SEEDS ORIGIN NUTRITIVE will accept returns and exchanges under the following conditions:
Products whose expiration date has expired.
Products that do not correspond to what the customer requested in the order.
Products that have suffered damage during transport to the delivery site.
In the case of perishable products in general, FRUITS & SEEDS ORIGIN NUTRITIVO does not guarantee color, size, shape or levels of ripening. For this reason, you will not be obliged to accept returns or exchanges for these reasons.
The return must be requested by the User once the payment slip and/or purchase invoice has been presented. Returns will not be accepted after five (5) days from the invoice date.
In accordance with the nature of the products, and because they are perishable goods, once their condition has been verified and it has been confirmed that the purchased items have defects or flaws that do not guarantee the safety of their consumption, the User must immediately request the change of products.
The User may return the products to any of our stores.
Returns will not be accepted if the product is not presented in perfect condition, nor will returns be accepted if the product packaging is not the original and is not in perfect condition.
The original packaging must be protected so that it is received in perfect condition, and the use of seals and adhesive tapes is prohibited.
To start the return process, the User must contact the assigned lines (604) 604 99 42, and WhatsApp line: +57 304 104 72 21.
The User must send through the WhatsApp platform: photo of the damaged product and purchase invoice (which is delivered at the time of delivery of the order).
The person in charge of the area will communicate with the customer and will reconcile according to availability to exchange products in poor condition.
Product in poor condition will always be returned for the same weight or quantity of the same product, cash refunds will not be made under any circumstances.
Return shipping costs are the responsibility of the customer as long as this return is for reasons that do not fall within our quality standard.
If the return is caused by a poor condition of the product, with prior authorization from FRUTOS & SEMILLAS ORIGIN NUTRITIVE, an order will be given for collection at your home at no cost to the customer.
Right of withdrawal
To exercise their right of withdrawal, The User must send an e-mail to The Company informing them of their desire to exercise this right and return the product by the same means and in the same conditions in which they received it. The transportation costs and other costs involved in returning the good will be covered by the consumer. The maximum term to exercise the right of withdrawal will be five (5) business days from the delivery of the goods.
The User must take into account that perishable products are exempt from the right of withdrawal.
NUTRITIOUS ORIGIN FRUITS & SEEDS will refund the consumer's money for all amounts paid without making discounts or withholdings for any reason. In any case, the refund of the money to the consumer will not exceed thirty (30) calendar days from the moment the right was exercised.
Guarantee policies.
In the case of perishable products, any request will be attended to immediately upon receipt, therefore, keep in mind that the term of the legal guarantee will be the expiration date of the product in accordance with Article 47 of Law 1480 of 2011.
The User must present the payment slip and/or invoice. If they do not have it, they can request proof and/or purchase certificate.
If the product warranty is applicable, the exchange will be made for the same weight or quantity of the same product. If the product does not accept exchange, the price paid will be refunded.
There will be no warranty when the defect comes from:
Force majeure or unforeseeable circumstances.
The fact of a third party.
The improper use of the product by the consumer, or its manipulation by persons not authorized by the manufacturer/importer or supplier of the products, for not following the guidelines of the instruction manual.
Cancellation of the order.
The cancellation of the order by the user will be subject to the usual operations of FRUITS & SEEDS ORIGIN NUTRITIVE, and it will be necessary to inform of the cancellation between two and four hours after confirming the order.
Cancellations made after this period will not be effective, and the customer must accept the order.
Commitment to Safety.
In relation to the applications and/or platforms used and our Website www.frutosysemillas.com, FRUTOS & SEMILLAS ORIGIN NUTRITIVO, makes this security and privacy declaration in order to demonstrate and communicate its commitment to a high ethical business practice. and equipped with appropriate internal controls. In addition, this declaration is made to guarantee the commitment to the protection of users' personal data.
NUTRITIOUS ORIGIN FRUITS & SEEDS has a wide variety of security measures, such as change control procedures, passwords and physical access controls. We also employ other mechanisms to ensure that the information and Personal Data you provide is not lost, misused or inappropriately modified. These controls include confidentiality policies and regular database backup.
User information capture.
During your visit to our Website and/or technological platforms, it may capture information regarding specific activities of a particular user, generating reports that allow us to see the consolidated activity per user. We use "cookies" to track your "shopping cart" and we use "cookies" to send you specific information related to your interests.
Modifications to the Agreement.
FRUITS & SEEDS ORIGIN NUTRITIVE, may modify the General Terms and Conditions at any time, making the modified terms public on La LĂnea and on the website www.lhm com.co. All modified terms will come into effect 10 (ten) days after publication. Within five (5) days following the publication of the modifications introduced, the User must contact us if they do not accept them; In that case the contractual relationship will be dissolved and you will be disqualified as a member. Once this period has expired, the User will be considered to accept the new terms and the contract will continue to bind both parties.
More information.
If you have any questions about our security and privacy statement or the practices used on our website and other platforms enabled by FRUTOS & SEMILLAS ORIGIN NUTRITIVO, you can get in touch by registering your information in the contact section of the page www.frutosysemillas .com.
Applicable legislation and competent jurisdiction.
These terms and conditions will be governed and interpreted in accordance with the laws of the Republic of Colombia. Any controversy arising from this document will be submitted to the applicable laws and to the competent judges in accordance with Colombian legislation.
Independence of provisions.
In the event that one or more of the provisions contained in these terms and conditions are considered void, illegal or ineffective in any respect, the validity, legality and enforceability or effectiveness of the rest of the provisions of this document will not be affected or void. for this circumstance.
This Policy governs as of its publication and is understood to be in force throughout the term of the relationship between you and FRUTOS & SEMILLAS ORIGIN NUTRITIVO. This Policy is governed by the laws of the Republic of Colombia.
Compromise clausule.
FRUITS & SEEDS ORIGIN NUTRITIVE expects that any controversy or difference relating to the terms and conditions and compliance with any of the obligations indicated herein, which cannot be settled directly between the parties, will be submitted to the decision of an Arbitration Court made up of a (1) arbitrator, appointed by mutual agreement by the parties, chosen from the lists of specialists of the Center for Conciliation, Arbitration and Friendly Composition of the Chamber of Commerce of MedellĂn for Antioquia. If such a total agreement between the parties is not possible, they may prepare a sub-list of arbitrators (from the general lists of the Center) so that, based on it, the Center makes the respective designation by draw. If the parties are not able to appoint the arbitrator in this way within a period of up to ten (10) business days from the last meeting held for this purpose, the arbitrator will be appointed by the aforementioned Center, by the drawing system from among their lists. The procedure will be that indicated by the current regulations on the matter, in addition, the ruling will be in law and an award must be issued within SIX (6) MONTHS counted from the date of the first procedural hearing. The place of operation of the Court will be the facilities of the Conciliation, Arbitration and Friendly Composition Center of the MedellĂn Chamber of Commerce for Antioquia.
Paragraph: For those cases in which the controversy is of a minimal amount, the arbitration court is made up of one (1) arbitrator. The other rules of this clause will continue as indicated.
This Policy comes into effect from the date of its publication.
JAIRO ALBERTO AZCARATE ABADIA
Legal representative
NUTRITIOUS ORIGIN FRUITS & SEEDS