COMMERCIAL POLICIES FOR WHOLESALERS
TRADE POLICIES FOR NATIONAL WHOLESALE CUSTOMERS
Shipping to other cities:
From orders of $2,000,000, Frutos & Semillas assumes up to $100,000 of shipping, otherwise the freight is assumed by the customer.
About Claims:
The maximum period to report any non-conformity with billing or dispatch is 72 hours after delivery of the order at the company's facilities, for which the client's copy of the invoice must be signed in the received section.
Returns of expired products are not accepted.
Returns for quality:
Returns are accepted for non-conformities in quality. For the return, the request form must be sent to the email contacto@frutosysemillas.com where evidence of non-conformity with the product, the batch number and expiration date are attached. . This request will be responded to 5 business days after its confirmation by the market analyst or your assigned commercial advisor.
Note: For national logistical reasons, after receiving notification from the company, the customer will decide if they want a replacement or a credit note on the next order they place.
Returns for new customers:
Only own brand products are received, maximum 45 calendar days after the first delivery date, as long as it is in good condition, the cost of the return is assumed by the customer, who will generate a credit note after receiving the product. valid for the next order.
Price variations
Some prices in our portfolio may vary at any time because they are imported products, which are affected by the dollar and the supply in the countries of origin, according to the dynamics in the world market.
COMMERCIAL POLICIES FOR WHOLESALE CUSTOMERS IN THE METROPOLITAN AREA.
Delivery times:
Food preparation and E-commerce: 24 hours.
Franchises, healthy markets and others: 48 hours.
Minimum amounts for homes in the AburrĂĄ metropolitan area:
Orders less than $150,000 will be charged a variable rate delivery depending on the sector with a base cost of $8,000.
About Claims:
The maximum period to report any non-conformity with billing or dispatch is 72 hours after delivery of the order at the company's facilities, for which the client's copy of the invoice must be signed in the received section.
Returns of expired products are not accepted.
Returns for quality:
Returns are accepted for non-conformities in quality. For the return, physical evidence (photo or product) must be sent showing the batch and expiration date of the product to proceed with the exchange and/or return. This request must be sent physically to the distribution center or to the email contacto@frutosysemillas.com, this will be responded to 5 business days after its confirmation by the assigned market analyst or commercial advisor.
Returns due to rotation and expiration:
Note: Keep in mind that return cases must be reported and you have 5 business days for return and delivery.
Contact for requests and complaints
Contact the single line (57) 6049942 or cell phone 311 6929194.
Shipping to other cities:
From orders of $2,000,000, Frutos & Semillas assumes up to $100,000 of shipping, otherwise the freight is assumed by the customer.
About Claims:
The maximum period to report any non-conformity with billing or dispatch is 72 hours after delivery of the order at the company's facilities, for which the client's copy of the invoice must be signed in the received section.
Returns of expired products are not accepted.
Returns for quality:
Returns are accepted for non-conformities in quality. For the return, the request form must be sent to the email contacto@frutosysemillas.com where evidence of non-conformity with the product, the batch number and expiration date are attached. . This request will be responded to 5 business days after its confirmation by the market analyst or your assigned commercial advisor.
Note: For national logistical reasons, after receiving notification from the company, the customer will decide if they want a replacement or a credit note on the next order they place.
Returns for new customers:
Only own brand products are received, maximum 45 calendar days after the first delivery date, as long as it is in good condition, the cost of the return is assumed by the customer, who will generate a credit note after receiving the product. valid for the next order.
Price variations
Some prices in our portfolio may vary at any time because they are imported products, which are affected by the dollar and the supply in the countries of origin, according to the dynamics in the world market.
COMMERCIAL POLICIES FOR WHOLESALE CUSTOMERS IN THE METROPOLITAN AREA.
Delivery times:
Food preparation and E-commerce: 24 hours.
Franchises, healthy markets and others: 48 hours.
Minimum amounts for homes in the AburrĂĄ metropolitan area:
Orders less than $150,000 will be charged a variable rate delivery depending on the sector with a base cost of $8,000.
About Claims:
The maximum period to report any non-conformity with billing or dispatch is 72 hours after delivery of the order at the company's facilities, for which the client's copy of the invoice must be signed in the received section.
Returns of expired products are not accepted.
Returns for quality:
Returns are accepted for non-conformities in quality. For the return, physical evidence (photo or product) must be sent showing the batch and expiration date of the product to proceed with the exchange and/or return. This request must be sent physically to the distribution center or to the email contacto@frutosysemillas.com, this will be responded to 5 business days after its confirmation by the assigned market analyst or commercial advisor.
Returns due to rotation and expiration:
Note: Keep in mind that return cases must be reported and you have 5 business days for return and delivery.
Contact for requests and complaints
Contact the single line (57) 6049942 or cell phone 311 6929194.